ClickAlgo Limited

Refund Policy

Last updated: 8 August 2026

This Refund Policy applies to NinjaTrader Xen credit purchases made from ClickAlgo Limited.

1. Credit purchases

Purchased credits are eligible for a refund when the request is made within 14 days of the original purchase and the purchased credits remain completely unused. Once any portion of the purchased credits has been used, the purchase becomes non-refundable. Partially used credit balances are not eligible for partial refunds.

2. How to request a refund

Send your request within 14 days of purchase to accounts@clickalgo.com using the email address associated with your NinjaTrader Xen account. Please include sufficient purchase information for us to identify the transaction.

3. Refund method and timing

Approved refunds are returned to the original payment method. Where VAT or another applicable tax was charged, the approved refund will include the corresponding tax amount. Refunds are normally processed by ClickAlgo Limited within 5–10 business days, although your payment provider may require additional time to show the funds.

4. Duplicate or unauthorised charges

If you believe you were charged more than once or did not authorise a transaction, contact us promptly at accounts@clickalgo.com so that we can investigate.

5. Misuse

We may refuse a refund request where there is evidence of fraud, abuse of this Policy, an attempt to obtain free usage, or a breach of the Terms of Service, subject to rights that cannot lawfully be excluded.

6. Statutory rights

This Policy does not limit any refund, cancellation or consumer rights that you have under applicable law.

7. Contact

For refund or billing questions, contact ClickAlgo Limited at accounts@clickalgo.com.